The Star Entertainment Group recognised that it is training the next generation of world-class hospitality and tourism team members. We are committed to developing talented teams who deliver exceptional guest experiences, and in turn, create shareholder value.

In FY2019, The Star Entertainment Group continued to build on the success of its award-winning training arm – The Star Culinary Institute – which had registered more than 100 apprentice chefs across its three properties, making it one of the largest private culinary training programs in Australia.

The Star Entertainment Group’s partnership with New South Wales Department of Education and Queensland Department of Education has provided a talent development pathway to The Star Culinary Institute through the schools-based apprenticeship and traineeship program.

The success of the apprenticeship program over the last financial year is showcased through the awards and recognition our apprentices have received, including:

  • Representing The Star and Australia in the 2019 WorldSkills final to be hosted in Russia
  • Ryde TAFE Excellence in Commercial Cookery Certificate III
  • Silver Medal: Global Skills Challenge; Cookery Melbourne
  • Gold Medal: La Chaine Rotisseurs Regional Competition
  • Silver Medal: La Chaine Rotisseurs National Competition
  • Australian Representative Global Young Chefs Award Asia Pacific
  • Nestlé Professional 30 Under 30 recipient.

The Group has made a significant investment to showcase the benefits of the tourism and hospitality industry and career pathways through a formulised school work experience program. This program hosted over 180 students to spend a week at one of the Group’s properties, providing them with an opportunity to gain experience in, and learn about, a career in hospitality and tourism. In addition, 112 internships were offered to tertiary students studying in the fields of business, hospitality and tourism.

Following a pilot program, the investment resulted in the Group officially launching its Leadership and Technical Graduate program in FY2019. The program attracted highly talented, enthusiastic and diverse university graduates to our talented teams. The graduates learn on-the-job career skills and real-world experiences.
The Group’s hospitality and gaming leadership programs continue to upskill and develop internal talent, providing them with a growth mind set, supervisory skills and a solid framework reflecting the Group’s leadership competencies.


The Star Gold Coast has introduced ‘The Master Bartender Project’ – a learning and development initiative to upskill bar enthusiasts from across the property. This project will be a tiered training package of micro-learning, classroom learning, workshops, masterclasses and practical assessments.

In the 2019 financial year,  The Star Sydney launched  ‘The Star Spirits Academy’ and invited 15 highly engaged and high-performing team members from around the property to join the program.  This 6-month training platform provides team members with comprehensive skills and knowledge of the history of spirits, cocktail techniques and emerging trends from around the globe. The Star Spirits Academy concludes with team members completing the Wine and Spirits Education Trust (WSET) Level 1 & 2 Award, which is a globally certified and recognised accreditation.



The Star launched Strengths Finder in FY2015, which to date has delivered 690 strengths development coaching assignments, 40 team strengths sessions and leadership focus across the organisation.

The Star’s strengths-based cultural transformation is influenced by a dedicated group of internal certified coaches. This group is comprised of 12 members from across the Group’s People & Performance team. The coaches’ responsibilities include conducting individual and team coaching and other strength-based interventions, linking strength-based activities with strategic priorities, and influencing a change and transformation mindset across the business.

The Group continues to deliver ‘just in time’ development offerings to team members working in a 24/7 environment through online eLearning platforms, and has created  micro-learning programs to inspire and engage team members to embrace and self-manage their own learning and development.


The Star Entertainment Group is committed to promoting and fostering diversity and inclusion in the workplace and recognises the important contribution each team member’s unique perspectives  and background brings to our organisation.

Through our Diversity and Inclusion program, which is embedded in every aspect of the organisation, we aim to provide an environment that enables our team members to be the best they can be. Our policies, practices and behaviours all contribute to creating a safe, welcoming and inclusive workplace and support equitable and collaborative relationships and talented teams.

Our Diversity and Inclusion  program is:

  • Based on our company values of Ownership, True Teamwork, Welcoming and City Pride
  • Underpinned by our Diversity and Inclusion Policy
  • Supported by our Diversity and Inclusion Strategy.

The Group’s Diversity and Inclusion Strategy focuses on four key areas – Gender, Multicultural, Age and LGBTQI (lesbian, gay, bisexual, transgender, questioning and intersex).

Each of these focus areas have measurable targets, with progress towards these goals reported back to the Board of Directors regularly throughout the year. The Group also tracks performance against external benchmarks, including the Workplace Gender Equality Agency report and the Australian Workplace Equality Index for LGBTQI inclusion. The Group’s Diversity & Inclusion Survey, launched in 2017, provides team members with an opportunity to provide feedback on experiences relating to inclusion, and enables the Group to continually enhance  its approach to diversity  and inclusion.

Throughout the year, our team members have participated in a wide range of initiatives and local and global events, and this year saw the Group celebrate its inaugural Diversity and Inclusion Month during March.


We promote gender equality in many ways and continue to focus on developing careers for female team members through education, targeted recruitment practices, flexible working practices and  networking opportunities.

As a founding partner of Women in Gaming and Hospitality Australasia (WGH), alongside Aristocrat Leisure Limited, the Group has assisted in the expansion of the organisation across several cities in Australia and in New Zealand throughout the last financial year. The Group held several events at its properties, empowering women in the gaming and hospitality industries by helping them to ‘Step Forward’ and influence their careers, and providing them with mentorship guidance.

For the third consecutive year, the Group celebrated International Women’s Day with the annual ‘Walk and Talk for Women in Leadership’ event across all three properties. The event pairs groups of team members with leaders and opens dialogue on work place and gender topics affecting our female workforce. In 2019, more than 360 team members participated in the event, representing an increase of 63% since the first event in 2017.


More than half of the Group’s 9,000 team members come from culturally diverse backgrounds, and collectively are fluent in over  70 languages. In recognition of the rich diversity in our workforce, we celebrate Lunar New Year and Harmony Day across our properties. In 2019 we launched new name badges for our guest-facing employees –  these badges enable guest-facing employees to display flags or icons on their name badges to represent the languages they speak. This showcases our cultural and linguistic diversity and also makes it easier for our guests to identify someone who can assist them in their preferred language.


The Group champions LGBTQI inclusion both internally and externally. In FY2019, the Group introduced a provision of up to five days of gender transitioning leave.

The integration of the Group’s diversity and inclusion and marketing strategies have resulted in a comprehensive portfolio of strategic LGBTQI-related partnerships.

The Star Sydney has been a proud partner of the Sydney Gay and Lesbian Mardi Gras for four consecutive years. Our sponsorship includes property activations, team members taking part in the Mardi Gras parade and supporting Queer Screen (a not-for-profit arts organisation that showcases LGBTI screen content at the Mardi Gras Film Festival and the Queer Screen Film Festival).

In addition, the Group partners with the following LGBTQI organisations and events: Pride in Diversity, Pride in Practice Conference, Australian LGBTI Awards and Wear it Purple Day.

Significant dates and awareness campaigns are celebrated and promoted throughout the year, including International Day Against Homophobia, Biphobia, Intersexism and Transphobia, Wear it Purple Day (to support LGBTQI youth) and World AIDS Day (raising awareness about the issues surrounding HIV and AIDS).


The Group aims to provide a welcoming culture for mature age employees. This involves the provision of greater career support to encourage everyone to be their best self at every age and every stage of their lives. We provide a range of policies and practices that allow mature age workers to optimise their late careers, including transition to retirement and flexible working options.

We also engage older workers in continued learning and development via a self-paced, online platform, and we offer workshops that support mature age team members in planning  for the later stages of their  careers and lives.

Education, awareness and training form a key part of the Group’s Diversity and Inclusion Strategy. On-site and online training programs in fostering diversity and inclusion, cultural awareness and LGBTI awareness are offered to all our employees.